Refund Policy
Custom-printed goods carry your branding, so the rules differ from ordinary retail. Here is exactly where you stand.
Cancelling an order
You may cancel any order within 2 hours of placing it, for a full refund. After that window your job moves into production and cannot be cancelled, because the materials and press time have already been committed to your specific design.
Refunds
We do not refund orders that have been printed. A box of business cards carrying your logo has no value to anyone else, so a return would mean destroying the goods and absorbing the entire cost.
If we made a mistake
If the delivered job does not match the specification you ordered, or the fault is with our printing, we will reprint the entire order free of charge. This is our standing guarantee and it has no time limit on the reprint itself.
Reporting a problem
Contact us within 48 hours of delivery with your order number, a description of the issue and clear photographs. We investigate and respond within 1–2 business days.
Artwork supplied by you
We print what you send us. If a file is low resolution, in the wrong colour mode or missing bleed, and you approve it anyway, the result is not covered by the reprint guarantee. If we spot a problem before printing we will always contact you first.